Rights and responsibilities

We request that all patients:

• Give at least 24 hours notice if you have to change or cancel an appointment
• Bring proof of entitlement when claiming help with the cost of NHS treatment
• Pay your bill promptly
• Treat our staff with courtesy and respect

You are entitled to:

• A full explanation of your treatment options
• A clear treatment plan including costs
• Information about treatment charges
• Advice on how to keep your teeth and gums healthy
• Make a complaint if you are not happy with the service you receive