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Rights and responsibilities

We request that all patients:

  • Give at least 24 hours notice if you have to change or cancel an appointment
  • Bring proof of entitlement when claiming help with the cost of NHS treatment
  • Pay your bill promptly
  • Treat our staff with courtesy and respect

You are entitled to:

  • A full explanation of your treatment options
  • A clear treatment plan including costs
  • Information about treatment charges
  • Advice on how to keep your teeth and gums healthy
  • Make a complaint if you are not happy with the service you receive